We only replace or refund items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@carboneaze.com and send your item to: 139 Mt Dandenong Rd, Croydon, Victoria 3136, Australia.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: 139 Mt Dandenong Rd, Croydon, Victoria 3136, Australia.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund because of defective or damaged goods, the cost of return shipping will be added to your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Contact us at info@carboneaze.com for questions related to refunds and returns.